"Waco" Visions and Omens (TV Episode 2018) - Harrison Sim as FBI Trainee

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FBI Trainee : [during a negotiation simulation] What happened?

Gary Noesner : What happened? Killed himself. And his kids. Hmm. Contain. Open communication to de-esclate tension. Stall for time, lower expectations, lower the pulse. But the real key is to listen. I mean, you gotta think if someone's talking to an FBI negotiator, they're having the worst day of their lives. And your voice, it might be the only keeping them alive. So remember, how you say something is as important as what you say. That's all for today.

Harrison Sim: FBI Trainee